They judge you by what they see!

Recently, due to the ongoing summer holidays, vacations, and relaxation, our articles have focused primarily on tanning and the desire to achieve a beautiful, golden tan, which ONYX tanning products can certainly help you achieve. Today's article will address a completely different, yet equally important, issue: customer attitudes toward tanning salons, and above all, their opinions and reviews, which are crucial for tanning salon owners.

How often do we recommend a shop, restaurant, or beauty salon to friends or family? We know the answer to that question—very often. If we're satisfied with the level of service we've received, we're happy to share that information with anyone who's interested. The same is true for tanning salons. We can be sure that our salon is also talked about, including its service, cleanliness, equipment, and the products available on-site. Most businesses rely on such recommendations and referrals.

Unfortunately, tanning salon owners still don't realize how important the opinions of their customers are. It's crucial that the salon manager, if they know how important customer feedback is, share it with the staff who interact with customers daily. The salon's reception depends on the commitment and awareness of the staff working there.

Customer first!

In the 21st century, time is precious, so let's not waste it, neither ourselves nor our clients. Unfortunately, these days, we forget this, serving clients reflexively, mechanically, as quickly as possible. We don't offer advice, assistance, or care about what our salon visitors truly expect from us. This will result in clients being dissatisfied with the quality of service and simply feeling ignored. Clients are the foundation and foundation of a salon's operations. If they have clients, business is booming.

Remember, customers should be greeted immediately – as soon as they walk in the door. They need to feel that the staff is ready to dedicate their time and attention to them from the moment they enter. Unfortunately, this isn't always possible, for example, when we're busy serving someone else. In such cases, it's worth asking the customer with a friendly smile and asking them to simply wait a moment and offering a drink. This lets them know we're available to help at any time and ready to answer any questions. A satisfied customer is the best advertising!

1. Regular customer

Our priority is retaining loyal customers, taking care of them, and monitoring their needs. We feel more comfortable with such customers; we don't have to show them how to use the booths or lecture them abouttanning products – they already know this and may just need a little advice on choosing the right lotion.

2. New client

When a new client arrives at our salon, we should immediately offer assistance. We should show them the booths, explain the cosmetics we use in the tanning salon, offer advice, and above all, listen to their questions. It's long been known that staff should demonstrate the utmost commitment, regardless of the client's expectations. For a client to return, they must experience excellent service at every visit. It's also worth asking the client how they rate our work and whether they are satisfied.

It's worth following a few rules to build strong, long-lasting relationships with our clients. Here are a few:

• Take an individual approach to each client – treat each client uniquely. Don't rely on formulas or references to previous situations. Every client is different and deserves individual treatment.
• Listen to the client's needs – it's worth listening to what the client expects from you. Let the client speak, but also ask questions – this way you'll learn what's important to them and what's worth paying attention to.
• Help and advise – this is especially important for new clients who don't know which cosmetics to use or which tanning bed to choose.
• Warmth, sympathy, honesty, patience – being warm and friendly will definitely win you over, meaning they'll want to return. Building a pleasant, family-like atmosphere is key to success.
• Smile and be kind!

• Staff
  The staff is the hallmark of a salon. In addition to a wide selection of cosmetics, excellent equipment, cleanliness, sterility, and attention to detail, the tanning salon should be staffed by incredibly friendly, competent staff who can not only offer advice but also create a pleasant, welcoming atmosphere. This will ensure that customers will return and return. The staff is key to ensuring the salon is perceived as a warm, inviting place where everyone is treated with exceptional care. This way, we can be sure that our salon will be recommended and that positive reviews will be frequent.
• The devil is in the details!

The proper interior design of a salon is one of the key factors in customer reviews. We appreciate beautiful things and enjoy spending time in aesthetically pleasing and cozy spaces. A tanning salon can be just as beautiful! Design and quality of workmanship should all be meticulously crafted, which has a huge impact on how customers perceive our salon. It's also important to remember that the owner of a respectable salon shouldn't allow customers to point out any flaws. Everyone expects a clean, sterile, and tidy tanning salon. OurSolar Guard Mega Power tanning bed disinfectant is definitely worth mentioning, as it was created with discerning users in mind. It's completely safe for use on plexiglass, nourishes it, and prevents the buildup of contaminants. With excellent cleaning properties, it has a broad biocidal spectrum against bacteria, fungi, and viruses. It's suitable for professional and quick disinfection of beds, tanning booths, and other acrylic glass surfaces, gym and fitness equipment, and walls, floors, doors, countertops, and small appliances in tanning salons, spas, hair salons, and other commercial and public facilities. It also provides a sense of refreshment and cleanliness, leaving surfaces shiny, and is free from harmful aldehydes and phenols.

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Finally, here are a few reviews of tanning salons we found on Google. Customer comfort and safety are paramount!

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"Hello. As someone who tans regularly, I recommend it. The service is great, the beds are very good, the lamps are replaced regularly, and professional cosmetics are available. I'll also add that the top of the beds is clean, which isn't necessarily the case in other tanning salons." Solarium Słoneczne Imperium – Białystok

⭐ ⭐ ⭐ ⭐ ⭐

"I started my adventure at this tanning salon - wonderful service, great tan, and a lovely atmosphere." KRONE Solarium - Bydgoszcz

⭐ ⭐ ⭐ ⭐ ⭐

"My favorite tanning salon in Toruń! I've been using only California for several years now. It's a well-maintained, cozy, always clean, and modern place. The staff is incredibly friendly; the ladies are happy to help and offer advice on tanning and choosing cosmetics. I also like the option to purchase passes. A big 5 stars from me. You can see and feel that the owner really cares about California Tanning Salon." California Tanning Salon – Toruń

⭐ ⭐ ⭐ ⭐ ⭐

"The service was great, everything was top-notch, the atmosphere was nice and I will definitely be back." Solarium Słoneczko – Kędzierzyn Koźle

⭐ ⭐ ⭐ ⭐ ⭐

"The best tanning salon I've ever been to. The service was very friendly, spotlessly clean, and the disposable foils made the treatment even more hygienic, with immediate results. I highly recommend it." Ibiza Solarium – Katowice

⭐ ⭐ ⭐ ⭐ ⭐

"Great service, well-equipped salon, clean and tidy. I recommend it." Hot Chocolate Solarium – Tychy

⭐ ⭐ ⭐ ⭐ ⭐

"Friendly service, very clean, and nice decor. The lamps are strong and provide a good tan, and most importantly, the atmosphere is great, which means more people are interested. I wholeheartedly recommend this tanning salon in Jaworzno, and I've been to others in the city... it's fantastic :-)" Studio Solarium TROPICANA - Jaworzno